The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion.

The ATA represents members' interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry's information clearinghouse.

Our Mission

ATA serves its members by providing business value in the form of:

• Forums for networking at the national and regional levels,
  
  
• Programs for business learning,
  
  
• Advocacy of teleservices users' and providers' interests before the state and federal governments,
  
  
• Research on consumer and regulatory topics of interest to teleservices users and providers,
  
  
• Consensus voluntary guidelines for the teleservices industry,
  
  
• Information about global developments in the teleservices industry, and
  
  
• Education of the general public and the media to promote the business interests of teleservices providers and users and their strong commitment to customer service and satisfaction.